See what your customers actually feel.
NPS tells you a number. We tell you which emotions drove it, and handle what comes next.
Sub-second analysis. No signup. Nothing stored.
Powered by Claude Opus 4.7 + HumeAI that actually moves.
Not just watches.
Sense pairs Hume's 53-dimension emotion model with Claude Opus 4.7— Anthropic's most capable model. Raw accuracy, agentic action. Every customer's emotional journey, and the loop closes on its own.
What changes the moment you stop guessing.
Capture → Read → Surface → Act. No handoffs dropped.
Every channel becomes a signal source.
Adaptive surveys that dig deeper when an emotion spikes. Ingest tickets, calls, reviews, emails. Voice or text. Sense reaches where your customers already talk — no new behavior required.
- →Adaptive surveys that auto-generate followups
- →Ingests Zendesk, Intercom, Gong, Chorus, transcripts, email
- →Voice or text — Whisper + Hume handle both
53 emotion dimensions, in one sub-second pass.
Hume's expression model scores every passage across 53 emotions plus sentiment and toxicity.
- →Admiration, Doubt, Resignation, Relief — each scored 0–1
- →Deterministic heuristics map signal to business verdict
- →Every diagnosis is traceable to the emotional drivers
Claude Opus 4.7 writes the diagnosis.
Raw scores get you nowhere. Opus 4.7 — Anthropic's most capable model — turns emotional signal into a crisp, actionable read. Who's churning, what's the hidden objection, which testimonial is gold.
- →Diagnosis in plain language, ranked by priority
- →Cites the emotional drivers behind every call
- →Routes to the right team with an explicit next step
The agent closes the loop.
Don't just watch the dashboard. Sense drafts the retention reply, schedules the case-study ask, flags the at-risk account in Slack, updates the deal in HubSpot. You approve — it runs.
- →Drafts empathy-first outreach for churn-risk accounts
- →Requests testimonial permission from verified advocates
- →Pushes the read into Slack, HubSpot, Salesforce
Plugs into your stack, not around it.
Sense pushes emotional signal into the tools your team already uses. Every ticket, review, survey, and call gets enriched with 53-dimension emotion data, right where the work already happens. No new dashboards to check. No new habits to form.
Your #cs-alerts channel finally earns its name.
Sense drops into Slack the moment an account starts sliding toward churn. The alert shows what emotions are driving it, which accounts are affected, and gives your team the next step right there in the thread. No separate dashboard to check.
- →Driver emotions named and scored inside the alert itself
- →One-click route to retention, testimonial capture, or a ticket
- →Weekly Trust Index digest posts into any channel you pick
Every contact, enriched with the emotional truth.
Sense writes four properties onto every HubSpot contact and deal: Trust Index, Churn Horizon, Dominant Emotion, and Ideal Outreach. Your reps finally see how someone feels sitting right next to how they behave, so the next email or call is grounded in both.
- →Custom properties populate automatically on every contact and deal
- →Dynamic lists for at-risk accounts and accounts ready to advocate
- →Workflow triggers fire the moment an emotional state shifts
Conversion funnels, joined to the emotion that drives each step.
GA tells you 73% of traffic drops at the pricing page. Sense tells you they leave with Doubt and Anxiety stacked on top of each other. Now you know which copy to fix, and which emotion to chase instead.
- →Layer the 53-dim emotion read on top of every funnel step
- →Compare emotional patterns between people who convert and people who drop
- →Session-level replay of the emotional arc through your flow
Integrations
Emotional churn alerts posted straight into the channel your team already watches.
Trust Index, Churn Horizon, and Dominant Emotion written onto every contact and deal.
Join funnel drop-offs to the emotions your visitors leave with at every step.
Ingest every review, rank it by emotional weight, and surface the ones worth shipping.
Correlate refunds, churn, and upgrades with the emotions that led to them.
Read the emotion behind every cart abandon, review, and support reply in one place.
Triage tickets by emotional stakes, not just SLA clocks.
Auto-tag conversations with driver emotions and route the at-risk ones first.
Measure the emotional lift of every campaign, not just opens and clicks.
Score every open-ended response across 53 emotions, not one blunt sentiment label.
See which meetings actually shift emotional state, and which ones quietly don't.
Prove emotional ROI, not just impressions.
Stop guessing. Start diagnosing.
Request early access to the emotional intelligence layer your team is missing.
No credit card. Invite-only beta.